No returns will be accepted if the hair has been treated or maintained with products other than the Lusso Hair Care Range.

Using products that are NOT part of the Lusso Hair Care range will void your hair extension warranty.
Do not use shampoo and conditioner that contains any Protein, Sulphate, Keratin or a high alcohol content.
Lusso Hair Extensions are only guaranteed if applied using lusso microbeads, Lusso Hair Care range is used, and our Lusso Maintenance and Care Guide is followed.
We do not accept returns after the hair has been applied to the new wearer (unless a manufacturer’s fault arises).

If this is the case, you will need to be following our warranty policy for us to consider an assessment of the hair.

All hair is sold on the condition that the purchaser thoroughly checks the hair to ensure satisfaction with the quality BEFORE it is applied to the wearer and BEFORE the bands are removed.
Product guarantee does not cover improper application or treatment of any Lusso Hair Supplies products.

Please note: From time to time there may be variations in colour batches which are beyond our control.

Lusso Hair does not accept returns due to change of mind after 30 days of receiving your purchase.